Reviewed by the CreditCares advisory desk · 13 years in business finance · Last updated 10 July 2026
Grievance Redressal
Last updated: July 2026
Our commitment
We aim to resolve every complaint quickly, fairly and transparently. If you are unhappy with any aspect of our service — response times, conduct, fees or documentation handling — please raise it through the steps below.
Step 1 — Contact your relationship manager
Raise the issue with the CreditCares executive handling your file, by phone or WhatsApp at +91 98300 38870. Most matters are resolved at this stage within 2 working days.
Step 2 — Escalate to the grievance desk
If unresolved, email info@creditcares.in with the subject line 'Grievance', your name, mobile number and a brief description. You will receive an acknowledgement within 1 working day and a resolution within 7 working days.
Step 3 — Written escalation
If you remain dissatisfied, write to: Grievance Officer, CreditCares, Godrej Waterside, 12th Floor, Tower 2, DP-5, Sector V, Bidhannagar, Kolkata 700091. We respond to written escalations within 15 working days.
Lender-side complaints
Complaints about a bank or NBFC's decision, charges or conduct fall under that institution's grievance mechanism and the RBI Integrated Ombudsman Scheme (cms.rbi.org.in). We will help you route such complaints correctly.